2000-02-11-Re: Overdue Electric Bills

EDGINGTON MI SOL PARK 173
TORREVIEJA 11th February 2000
Dear Sir.
I acknowledge receipt of your letter regarding an amount overdue for electricity and water.

This however poses the question, How can an amount be over due for payment before request for that payment is made? On receipt of the letter I visited the office and found a request for payment in the "E" post box dated JAN 2000.However it had not been there the day before! As far as I am concerned, until that slip was delivered to me either via my home (As you decided to do with your final demand ultimatum) or the "letters in" box, No request for payment has been made and therefore can not be overdue.

Access to our electricity meters is no longer easily available to us. Therefore we have to depend even more on whoever is charged with the responsibility to read them to inform us of what we owe. This is the system that operated quite satisfactorly in the past. We all have different bills pending for different things, Telephone, Social Security, Motor expenses, etc and I know I speak for many on Mi Sol when I say payment is going to those who bother to request it.

You can bluster on about people can come and look in the book in the office all you like. The fact remains however, this failure to issue requests for payment means that Mi Sol will not get priority when it comes to paying household bills! To then request payment within 5 days or threat of disconnection after failing to request any payment is unfriendly, irresponsible, unhelpful to people on limited incomes, and totally unnessessary.

If only you would finish the job you do by sharing the information you gain by reading meters with the people who they relate to so they are informed of what they are expected to pay. Your job would be more efficient, More money would be paid when you want it. Lower amounts would be payable at one time, Which means more of us will be presented with affordable bills. Which means the community will benefit by having created less debtors.

Your present system creates problems for our members and it your own fault if you allow large amounts of money to be outstanding.

I cannot believe that you would choose to be responsible for this.

Fortuanately for me I have been making provision to settle this account and now do so. It is more than I anticipated so it hurts! I hope that you will be lenient with those others who you have created this problem for who may not be in a position to settle in full.
Yours truly,